1. By accepting the terms and conditions the customer accepts that Coyatri may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’’ mode then the customer may not get / get after delay any alerts sent during such period.
  2. Coyatri will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from Coyatri as an alert on the mobile phone number provided during the course of ticket booking and Coyatri shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold Coyatri liable for non-availability of the service in any manner whatsoever.
  3. The customer acknowledges that the SMS service provided by Coyatri is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, Coyatri shall be immediately informed about the same by the customer and Coyatri will make best possible efforts to rectify the error as early as possible. The customer shall not hold Coyatri liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.
  4. The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. Coyatri shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  5. The customer agrees to indemnify and hold harmless Coyatri and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which Coyatri and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in car schedule, delay, and/or rescheduling from Coyatri and/or the SMS service provider.
  6. By accepting the terms and conditions the customer acknowledges and agrees that Coyatri may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the car facilities and/or services of the car operator.
  7. Grievances and claims related to the car journey should be reported to Coyatri support team within 10 days of your travel date.